How much will your 20 bps fee cost me in USD?
Basis points (bps) are hundredths of a percent so 1 basis point = 0.0001 (or 0.01/100). To determine what your fee will be on a given trade you can multiply...
Thu, 18 Nov, 2021 at 10:42 AM
Do you charge blockchain fees?
On crypto withdrawals, yes. Please refer to our fee schedule for our most up-to-date fees.
Thu, 18 Nov, 2021 at 10:44 AM
How do I close a position?
For help with the Trading Interface you can email our Market Ops team at
Fri, 24 Sep, 2021 at 4:15 PM
How do I see your markets?
Fri, 24 Sep, 2021 at 4:15 PM
Where can I find fix specs and API Documentation?
Follow this link:
Fri, 24 Sep, 2021 at 4:16 PM
How do I generate API keys?
In order to generate your API keys, you will need access to ErisX Member Portal..  You (or someone with access) will have to log into the member portal and ...
Fri, 24 Sep, 2021 at 4:17 PM
What exchange access/connectivity options does ErisX offer?
We offer a variety of exchange access options to meet a range of customer demand: a web-based simple order entry ticket and a more sophisticated trading use...
Thu, 18 Nov, 2021 at 10:46 AM
Where can I access a summary of trades, fees paid, and other account information?
This information is available via ErisX Member Portal or Clearing API.
Fri, 24 Sep, 2021 at 4:18 PM
What reporting is available for account reconciliation, monitoring, PnL calculations, trades and fees?
Daily reports are available at the time of settlement. Daily reports can be downloaded from the ErisX Member Portal on demand.
Fri, 24 Sep, 2021 at 4:18 PM
Why does my balance show 0.00 BTC when I have a coin balance in my account?
The Trading UI shows an account’s available trading balance. Open orders to sell available coin reduce this balance by the size of the sell order. For examp...
Fri, 24 Sep, 2021 at 4:19 PM