ONBOARDING

Can New York Customers trade USDC?
Not currently. This is in the process of being enabled. New York customers can trade any other cryptocurrency listed on ErisX.
Fri, 24 Sep, 2021 at 3:54 PM
From what countries can customers access ErisX?
We are currently authorized to accept individuals in most US states and territories, including New York. Please refer to the list of our licenses/authorizat...
Mon, 27 Sep, 2021 at 12:01 PM
How do I reset my FIX API password?
Email our Market Operations team at market.operations@ersix.com and we will call you back to reset your password
Fri, 24 Sep, 2021 at 3:55 PM
What is 2FA?
Two Factor Authentication (2FA), sometimes referred to as Multi Factor Authentication (MFA), is a security best practice and recommended. 2FA is an authenti...
Fri, 24 Sep, 2021 at 3:56 PM
How do I open a futures account?
You must first open a spot account. Then contact client services at client.services@erisx.com for explanation on the remaining steps. 
Thu, 18 Nov, 2021 at 10:52 AM
Do you offer Membership for corporate (entity) accounts for crypto trading?
Yes, Please reach out to business.developement@erisx.com
Fri, 24 Sep, 2021 at 3:58 PM
What documentation do you require to open an account?
As a Direct Member we will ask you to upload a copy of your identification and provide your tax id number (SSN). If you wish to open an account for a legal ...
Fri, 24 Sep, 2021 at 3:58 PM
How does Eris Clearing protect my personal information?
ErisX adheres to industry standards for information security to ensure the safety and integrity of your information. We monitor our operations 24×7 for any ...
Thu, 18 Nov, 2021 at 10:53 AM
Why does Eris Clearing collect my personal information?
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, an...
Fri, 24 Sep, 2021 at 4:00 PM
When will I get a 1099 tax form?
If applicable your 1099 B will be mailed by the Federal deadline (currently February 15th) following the relevant tax year.
Fri, 24 Sep, 2021 at 4:00 PM