ONBOARDING

From what countries can customers access ErisX?
We are currently authorized to accept individuals in most US states and territories, including New York. Please refer to the list of our licenses/authorizat...
Mon, 27 Sep, 2021 at 12:01 PM
Can New York Customers trade USDC?
Not currently. This is in the process of being enabled. New York customers can trade any other cryptocurrency listed on ErisX.
Fri, 24 Sep, 2021 at 3:54 PM
What documentation do you require to open an account?
As a Direct Member we will ask you to upload a copy of your identification and provide your tax id number (SSN). If you wish to open an account for a legal ...
Fri, 24 Sep, 2021 at 3:58 PM
How do I open a futures account?
You must first open a spot account. Then contact client services at client.services@erisx.com for explanation on the remaining steps. 
Thu, 18 Nov, 2021 at 10:52 AM
What is 2FA?
Two Factor Authentication (2FA), sometimes referred to as Multi Factor Authentication (MFA), is a security best practice and recommended. 2FA is an authenti...
Fri, 24 Sep, 2021 at 3:56 PM
When will I get a 1099 tax form?
If applicable your 1099 B will be mailed by the Federal deadline (currently February 15th) following the relevant tax year.
Fri, 24 Sep, 2021 at 4:00 PM
Does ErisX have an AML Policy?
Yes. As a Money Service Business, ErisX is regulated by FinCEN (amongst other agencies) which requires us to develop and implement an AML program compliant ...
Fri, 24 Sep, 2021 at 4:03 PM
Why does Eris Clearing collect my personal information?
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, an...
Fri, 24 Sep, 2021 at 4:00 PM
How long does it take to sign up?
For an individual Direct Member account, once all necessary information is provided, sign-up can take place in minutes!
Fri, 24 Sep, 2021 at 4:02 PM
I can't log into my account. What should I do?
Contact ErisX via the widget or if urgent email ErisX Market Operations at market.operations@erisx.com
Fri, 24 Sep, 2021 at 4:02 PM