How do I send a wire transfer?
Wire transfers must be sent from your originating bank according to your originating bank’s wire process. Contact your bank if you are not sure how to send ...
Thu, 18 Nov, 2021 at 8:35 AM
Does ErisX require a minimum account size?
There is no minimum account size at ErisX; however, there is a minimum order size disclosed here: Instrument Specifications. For IRA accounts, please check ...
Thu, 18 Nov, 2021 at 8:41 AM
Can I link my savings to my ErisX account?
Yes, savings accounts can be linked and used to fund your ErisX account provided your bank is integrated with Plaid, a technology company that enables inter...
Fri, 24 Sep, 2021 at 2:56 PM
Can I request that my crypto be stored in a cold wallet?
ErisX does not offer the option to request cold storage at this time. However, ErisX does make use of hot, warm, and cold storage for crypto deposited at th...
Fri, 24 Sep, 2021 at 2:57 PM
What are ErisX’s fees?
ErisX offers industry low fees, and instant credits on qualifying passive executed orders. Please see our most up-to-date fee schedule here.   
Thu, 18 Nov, 2021 at 10:26 AM
How many block confirmations are needed for a successful deposit to my account?
Please refer to ErisX’s block confirmation policy here.
Mon, 27 Sep, 2021 at 11:06 AM
What hours can I contact clearing/treasury operations?
Clearing or Treasury Operations teams are available from 7am to 7pm US Central TIme Monday through Friday.
Fri, 1 Oct, 2021 at 7:59 AM
Can I fund/withdraw crypto to/from my IRA account?
IRA LLC and Solo 401(k) Deposits and withdrawals of crypto for IRA LLC and Solo 401(k) accounts are permitted. Self Directed IRA Deposits and Withdraw...
Fri, 1 Oct, 2021 at 8:01 AM
How do I reset my funding password?
If you know your current funding password, you can change your password by logging into the ErisX Member Portal and following these steps: Click your pro...
Thu, 18 Nov, 2021 at 10:29 AM
Can I fund my account with a credit card?
Funding using a credit card is not currently offered. Please refer to our clearing section  for available funding options.
Fri, 24 Sep, 2021 at 3:28 PM