SUPPORT

FUNDING 23

• What are ErisX’s fees?
• How do I send a wire transfer?
• How does ACH funding work?
• Does ErisX require a minimum account size?
• Can I link my savings to my ErisX account?

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ONBOARDING 15

• From what countries can customers access ErisX?
• Can New York Customers trade USDC?
• What documentation do you require to open an account?
• How do I open a futures account?
• What is 2FA?

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TRADING 16

• How much will your 20 bps fee cost me in USD?
• How do I close a position?
• Where is my money and coin held?
• Do you charge blockchain fees?
• Not my keys, not my crypto?

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PRODUCT 23

• Why trade on ErisX, a centralized exchange (CEX) rather than on a decentralized exchange (DEX)?
• Can I short on ErisX?
• What are your trading fees?
• What is your fork policy?
• How does physical settlement work?

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REGULATION 3

• In what states is ErisX authorized to open customer accounts?
• Where can I find an Exchange Holiday Schedule
• What is a Politically Exposed Person (PEP)?

CLEARING 3

• Do I need a clearing Member relationship to trade the futures contracts?
• What entity clears spot and futures contracts traded on Eris Exchange?
• Can bitcoin be posted as collateral at the clearing house?

INFORMATION SECURITY 1

• Is my information secure with ErisX?

USDC 11

• Is there a cost to deposit or withdraw?
• How do I withdraw USDC from my account?
• Do I need to sign any paperwork to be approved for USDC in my spot account?
• Can I use USDC to trade ErisX futures products?
• How will USDC benefit me for funding?

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TAX INFORMATION 10

• How does ErisX report taxes on Spot Crypto currencies?
• What tax documents will I receive from ErisX?
• Who does ErisX use to report Taxes?
• What reports can I use to help me file taxes?
• Can I download a tax report from the ErisX Member Portal?

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OTHER 2

• How do I contact ErisX customer support?
• Does ErisX actively participate in Social media?