SUPPORT

FUNDING 22

• How do I send a wire transfer?
• Does ErisX require a minimum account size?
• Can I link my savings to my ErisX account?
• Can I request that my crypto be stored in a cold wallet?
• What are ErisX’s fees?

See all 22 articles

ONBOARDING 16

• Can New York Customers trade USDC?
• From what countries can customers access ErisX?
• How do I reset my FIX API password?
• What is 2FA?
• How do I open a futures account?

See all 16 articles

TRADING 16

• How much will your 20 bps fee cost me in USD?
• Do you charge blockchain fees?
• How do I close a position?
• How do I see your markets?
• Where can I find fix specs and API Documentation?

See all 16 articles

PRODUCT 17

• What is your fork policy?
• What are your trading fees?
• Why trade on ErisX, a centralized exchange (CEX) rather than on a decentralized exchange (DEX)?
• What is a fully funded spot contract?
• Can I short on ErisX?

See all 17 articles

REGULATION 2

• Where can I find an Exchange Holiday Schedule
• In what states is ErisX authorized to open customer accounts?

CLEARING 3

• What entity clears spot and futures contracts traded on Eris Exchange?
• Do I need a clearing Member relationship to trade the futures contracts?
• Can bitcoin be posted as collateral at the clearing house?

INFORMATION SECURITY 1

• Is my information secure with ErisX?

USDC 11

• What is USDC?
• Do I need to sign any paperwork to be approved for USDC in my spot account?
• How will USDC benefit me for funding?
• Can I use USDC to trade ErisX futures products?
• Is there a cost to deposit or withdraw?

See all 11 articles

OTHER 2

• How do I contact ErisX customer support?
• Does ErisX actively participate in Social media?